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The Customer Service Specialist Level 3 Apprenticeship is designed to equip individuals with the skills and knowledge essential for excelling in customer service roles. This comprehensive program focuses on fostering excellent customer service within a variety of service environments. Participants will delve into the world of working with customers, ensuring positive customer experiences through development of effective communication and problem-solving techniques. 

One of the core competencies emphasised in this apprenticeship is the ability to resolve complex issues, enabling apprentices to navigate challenging situations. Through a combination of theoretical knowledge and practical application, apprentices will gain insights into gathering customer feedback, understanding customer expectations and tailoring services to enhance customer satisfaction. 

This apprenticeship places emphasis on customer support, providing tools necessary to resolve customer queries promptly and effectively. Job descriptions in customer service specialist roles often require individuals to possess a keen customer insight, in which apprentices will be equip with the right skills to interpret and explore customer behaviours.  

Moreover, the program addresses continuous improvement in customer service performance, as it is vital for individuals to stay up to date with industry trends and evolving customer expectations. Apprentices will learn to adopt a business-focused service delivery approach, aligning customer service practices with organisational goals and objectives. 

By the end of the apprenticeship, participants will be well-prepared for customer service specialist jobs.


Customer Service Specialist

Dealing with customer queries, purchases and complaints.




15+ months


This Apprenticeship Standard is also linked to our

Professional Services Pathway

providing amazing career progression opportunities.


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