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At GLP Training, our Customer Service Practitioner Level 2 apprenticeship is designed to empower individuals to excel in delivering outstanding customer service, crucial to the success of any organisation. This program is tailored to develop the skills necessary for practitioners to provide high-quality products and services across a variety of platforms—whether in-person, digitally, or directly within the customer's own locality.

As a Customer Service Practitioner, apprentices will learn to handle a wide range of customer interactions from one-off inquiries to routine transactions. The apprenticeship covers essential skills such as processing orders and payments, providing customised advice, guidance, and support, and engaging in sales activities. Additionally, apprentices are trained in critical problem-solving, offering effective aftercare, executing service recovery strategies, and enhancing customer relations through active feedback solicitation and satisfaction measurement.

Key responsibilities include:

  • Delivering high-quality service directly at the workplace, digitally, or on the telephone

  • Acting as the first point of contact for customers via face-to-face, telephone, post, or email communications.

  • Effectively managing a variety of customer interactions, from meet-and-greet to handling complex issues.

This apprenticeship is ideal for individuals looking to start a career in customer service across any sector, as the skills developed are versatile and applicable universally. Apprentices will gain the confidence and competence to be pivotal in their organisation, ensuring that every customer interaction contributes to sustained business success and customer loyalty.


Customer Service Practitioner

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.




13+ months


This Apprenticeship Standard is also linked to our

Professional Services Pathway

providing amazing career progression opportunities.