This course is suitable for current or aspiring HR Support officers. To see whether you’re eligible for this apprenticeship, you will need to complete a skill scan to check your knowledge prior to starting.

Entry Requirements 

Down to the discretion of individual employers but typically includes: 

• Level 2 English and Mathematics, or equivalent (can be completed during the apprenticeship) 

• 16 or over 

• Not in full-time education 

All apprenticeship standards cover three overall sections, these being Knowledge, Skills and Behaviours. Each of these areas is associated with the specific standard and covers topics that are relevant to that industry and profession. The core topics covered for the HR Support Level 3 apprenticeship are below.  

Knowledge 

• Business understanding 

• HR Legislation and Policy 

• HR Function 

• HR Systems and Processes 

Skills 

• Communication and customer service 

• Business Understanding 

• HR legislation and policy 

• HR Function 

• HR Systems and processes 

• Problem-Solving 

• Teamwork 

• Service Delivery 

• Process improvement 

• Managing HR information 

Behaviours 

• Honesty and integrity 

• Flexibility 

• Resilience 

The training is a blended learning delivery model, which occurs on the job during working hours. A structured learning and assessment plan is put in place to test core components of the course along the way.

This consists of:

• 1-to-1 monthly meeting: Approx. two hours with a GLP Trainer (face-to-face or telephone)

• Online learning courses and/or group sessions

• Building an electronic portfolio of work-related evidence

• Maths and English Level 2 (if not previously achieved)

• 6 hours a week spent working towards your apprenticeship.

• End Point Assessment by an external examiner to complete the qualification, consisting of a resourcing project assignment and a professional discussion.