Develop professional, customer-focused operatives who deliver high-quality frontline facilities services.
Course Information
Our Frontline FM Services Programme is a modern, forward‑thinking alternative to traditional cleaning apprenticeships, built around the Customer Service Practitioner Level 2 apprenticeship standard. It develops individuals who can deliver exceptional service, uphold high environmental standards, and work confidently within frontline FM environments.
Blending core customer service capability with practical skills in cleaning, hygiene, and waste management, the programme reflects the reality that cleaning roles are no longer purely task‑based. They are customer‑facing, service‑driven, and essential to shaping the overall workplace experience.
 Learners develop:
Strong customer service and communication skills
Practical cleaning and hygiene capability
An understanding of workplace environments and service standards
Awareness of sustainability, waste management, and environmental impact
This course is suitable for current or aspiring cleaning staff within the commercial cleaning sector. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Delivering Professional Cleaning Services
Roles, Responsibilities, Workplace Readiness
Customer Service and Professionalism
Health, Safety, Compliance in Cleaning
Cleaning Methods, Equipment and Chemicals
Hygiene Control and Specialist Cleaning Tasks
Quality Standards and Best Practice
Teamwork, Planning and Productivity
Modern Cleaning Operations and Systems
Skills Development
Deliver cleaning and hygiene services to a high standards
Interact professionally with customers and colleagues
Follow schedules and operational procedures
Maintain safe and compliant working practices
Support efficient and effective delivery
Core Behaviours
Professionalism and a customer-focused mindset
Attention to detail and pride in their work
Reliability and accountability
Teamwork and communication
A proactive approach to maintaining standards
Benefits of this Course
Additional Certifications
Gain 6 additional industry recognised certifications included!
Â
Elevate Frontline Roles
Position cleaning as a professional, customer-facing service within Facilities Management.
Improve Service Quality
Develop consistent standards across cleaning and hygiene delivery.
Build Customer-Focused Teams
Equip operatives with the communication and interpersonal skills needed in modern workplaces.
Support Sustainability
Embed waste management, environmental awareness, and responsible practices.
Clear Progression Routes
Supports progression into supervisory roles such as Facilities Supervisor programmes.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
Our Frontline FM Services Programme is a modern, forward‑thinking alternative to traditional cleaning apprenticeships, built around the Customer Service Practitioner Level 2 apprenticeship standard. It develops individuals who can deliver exceptional service, uphold high environmental standards, and work confidently within frontline FM environments.
Blending core customer service capability with practical skills in cleaning, hygiene, and waste management, the programme reflects the reality that cleaning roles are no longer purely task‑based. They are customer‑facing, service‑driven, and essential to shaping the overall workplace experience.
Learners develop:
Strong customer service and communication skills
Practical cleaning and hygiene capability
An understanding of workplace environments and service standards
Awareness of sustainability, waste management, and environmental impact
This course is suitable for current or aspiring cleaning staff within the commercial cleaning sector. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Delivering Professional Cleaning Services
Roles, Responsibilities, Workplace Readiness
Customer Service and Professionalism
Health, Safety, Compliance in Cleaning
Cleaning Methods, Equipment and Chemicals
Hygiene Control and Specialist Cleaning Tasks
Quality Standards and Best Practice
Teamwork, Planning and Productivity
Modern Cleaning Operations and Systems
Skills Development
Deliver cleaning and hygiene services to a high standards
Interact professionally with customers and colleagues
Follow schedules and operational procedures
Maintain safe and compliant working practices
Support efficient and effective delivery
Core Behaviours
Professionalism and a customer-focused mindset
Attention to detail and pride in their work
Reliability and accountability
Teamwork and communication
A proactive approach to maintaining standards
Delivering Professional Cleaning Services
Roles, Responsibilities, Workplace Readiness
Customer Service and Professionalism
Health, Safety, Compliance in Cleaning
Cleaning Methods, Equipment and Chemicals
Hygiene Control and Specialist Cleaning Tasks
Quality Standards and Best Practice
Teamwork, Planning and Productivity
Modern Cleaning Operations and Systems
Deliver cleaning and hygiene services to a high standards
Interact professionally with customers and colleagues
Follow schedules and operational procedures
Maintain safe and compliant working practices
Support efficient and effective delivery
Professionalism and a customer-focused mindset
Attention to detail and pride in their work
Reliability and accountability
Teamwork and communication
A proactive approach to maintaining standards
Benefits of this Course
Additional Certifications
Gain 6 additional industry recognised certifications included!
Elevate Frontline Roles
Position cleaning as a professional, customer-facing service within Facilities Management.
Improve Service Quality
Develop consistent standards across cleaning and hygiene delivery.
Build Customer-Focused Teams
Equip operatives with the communication and interpersonal skills needed in modern workplaces.
Support Sustainability
Embed waste management, environmental awareness, and responsible practices.
Clear Progression Routes
Supports progression into supervisory roles such as Facilities Supervisor programmes.
Gain 6 additional industry recognised certifications included!
Position cleaning as a professional, customer-facing service within Facilities Management.
Develop consistent standards across cleaning and hygiene delivery.
Equip operatives with the communication and interpersonal skills needed in modern workplaces.
Embed waste management, environmental awareness, and responsible practices.
Supports progression into supervisory roles such as Facilities Supervisor programmes.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
Proven track record of success across sectors
Case Studies For individuals
Get Started
What you’ll get Level 2 Apprenticeship Duration
Delivery Method
Delivered through a blended approach:
Regular 1-to-1 coaching and support
Structured learning sessions
Practical, workplace-based application
Ongoing assessment and feedback
Learners apply their learning directly within their role, improving performance and confidence from day one.
Assessment
The assessment, typically completed over a 3-month period, includes the following three components:
A practical observation
A professional discussion
A portfolio of evidence
The apprentice’s final grade is determined by their combined performance across all EPA elements.
Enquire Now
How to Get Started
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
Enquire Now
Delivered through a blended approach:
Regular 1-to-1 coaching and support
Structured learning sessions
Practical, workplace-based application
Ongoing assessment and feedback
Learners apply their learning directly within their role, improving performance and confidence from day one.
The assessment, typically completed over a 3-month period, includes the following three components:
A practical observation
A professional discussion
A portfolio of evidence
The apprentice’s final grade is determined by their combined performance across all EPA elements.
Enquire Now
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
Enquire Now
For individuals
Get Started
This course is part of our Facilities Management pathway
complete this course as a standalone or include it within a progression pathway for yourself or your team
