Operations Team Leader

Description

Course Information

The Operations Team Leader Programme combines the Level 3 Business Administrator apprenticeship with the Level 3 CMI Certificate in First Line Management & Leadership, creating a well-rounded development programme for individuals responsible for operational delivery and team support.

This programme equips learners with the skills needed to manage business processes, improve efficiency, and support organisational performance. Apprentices will develop a strong understanding of business operations, communication, and administrative systems, while also building the leadership capability required to guide teams, manage workloads, and contribute to organisational success.

Learners will gain practical experience in coordinating day-to-day activities, improving processes, and supporting stakeholders, alongside developing the confidence to lead people, manage performance, and drive results in a fast-paced operational environment.

Course Guide

https://storage.googleapis.com/glptraining-media-public/videos/marketing-videos/operations-team-leader-level-3 Entry Requirements

This course is suitable for current or aspiring administrators, coordinators, supervisors, and team leaders who are responsible for supporting operations and contributing to business performance.

Before starting, learners will complete a skills scan to assess current knowledge and ensure the programme is the right fit. Applicants must also:

• Be aged 16 or over
• Not be in full-time education
• Live in the UK or EEA, and have done so continuously for the past 3 years
• Have the right to work in the UK
• Be in a relevant job role where the learning can be applied
• Achieve Level 2 English and Maths (or equivalent), which can be completed during the apprenticeship if required
• Meet any additional employer-specific entry criteria

These requirements follow the standard eligibility criteria applied across GLP apprenticeship programmes.

Course curriculum

• Business fundamentals and organisational structure
• Communication in a business environment
• Stakeholder and customer management
• IT systems and data management
• Record keeping and information management
• Business processes and operational planning
• Project and task coordination
• Principles of leadership and management
• Managing people and team performance
• Decision-making and problem-solving
• Continuous improvement in operations

• Managing administrative and operational processes
• Communicating effectively with internal and external stakeholders
• Organising workloads and prioritising tasks
• Using digital systems and business tools
• Supporting business projects and initiatives
• Improving efficiency and identifying process improvements
• Leading small teams and supporting performance
• Delegating tasks and managing resources
• Handling challenges and resolving issues effectively
• Applying leadership approaches in day-to-day operations

• Professionalism and integrity
• Effective communication
• Teamwork and collaboration
• Attention to detail
• Responsibility and accountability
• Adaptability and resilience
• Initiative and problem-solving
• Commitment to continuous improvement
• Leadership mindset

Benefits of this Course

Build the skills to manage business processes, improve efficiency, and support organisational success.

Develop the confidence and capability to lead teams, manage performance, and support others effectively.

Employees with both operational and leadership skills contribute to better decision-making, stronger communication, and improved outcomes.

Learners achieve a nationally recognised apprenticeship alongside a Level 3 CMI Certificate in First Line Management & Leadership, supporting career progression.

Employers can use apprenticeship funding to upskill staff while strengthening both operational capability and leadership within their teams.

Why GLP Training

GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.

GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.

• Trusted by employers nationwide
• Innovative digital tools and flexible delivery
• Real employer partnerships for real career outcomes
• Proven track record of success across sectors

Case Studies For individuals

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What you’ll get Level 3 Apprenticeship

CMI Level 3 Certificate in First Line Management & Leadership Duration

The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.

• Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
• Online learning modules and group sessions
• Building an electronic portfolio of work-based evidence
• Maths and English Functional Skills (if necessary). Please click here to learn more.
• Around 6 hours per week dedicated to apprenticeship activities
• Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification

To achieve the qualification — graded as Pass, Distinction, or Fail — you will be assessed throughout your apprenticeship and during a final stage assessment.

The Apprenticeship Assessment period begins only when your employer confirms that you are consistently performing at or above the level required by the occupational standard. The assessment, typically lasting around three months and conducted by Highfield, consists of two key components:

• Professional Discussion Underpinned by a Portfolio of Evidence: Throughout your apprenticeship, you will compile a portfolio that evidences your learning and achievements. This portfolio will form the basis for a structured professional discussion with an assessor, allowing you to demonstrate your knowledge, skills, and behaviours.
• Project Proposal, Presentation, and Questioning: You will develop and present a project proposal that addresses a real business need and showcases your application of the knowledge, skills, and behaviours (KSBs) acquired during the programme. This is followed by a Q&A session to further assess your understanding and rationale.

Your final apprenticeship grade will be determined by the combined outcomes of these two assessment methods.

Enquire Now

Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.

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For individuals

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This course is part of our Leadership and Sustainability pathway

complete this course as a standalone or include it within a progression pathway for yourself or your team