Description
Course Information
Our Administration Assistant Programme for 16-25 year olds develops organised, proactive professionals who provide the essential administrative support every successful organisation depends on.
Designed around the Level 2 Apprenticeship Standard, the programme equips learners with the practical knowledge, digital skills and professional behaviours required to work confidently across a wide range of business environments.
Learners develop the confidence to organise workloads, communicate effectively with colleagues and customers, manage business information securely, and use workplace technology to improve efficiency and productivity. Throughout the programme they apply their learning within their role, helping organisations deliver excellent service while building a strong foundation for future career progression.
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https://storage.googleapis.com/glptraining-media-public/videos/marketing-videos/business-administrator-level-3 Entry Requirements
This entry level course is suitable for 16-25 year olds only and is ideal for current or aspiring business administrators. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
- Be aged 16 or over
- Not be in full-time education
- Live in the UK or EEA, and have been continuously for the past 3 years
- Have the right to work in the UK
- Have a relevant job role where the learning can be applied
- Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
- Business administration principles and organisational structures
- Professional communication with colleagues, customers and stakeholders
- Information management, record keeping and GDPR responsibilities
- Digital workplace systems, software and business technologies
- Customer service and stakeholder support
- Equality, diversity and inclusion within the workplace
- Health, safety, security and organisational policies
- Continuous improvement and business efficiency
Skills Development
- Provide professional administrative support across a range of business functions
- Organise and prioritise workloads effectively
- Use digital systems and office software confidently
- Produce accurate business documents and maintain records
- Communicate professionally through written, verbal and digital channels
- Support meetings, projects and day-to-day business activities
- Maintain confidentiality and handle information securely
- Identify opportunities to improve administrative processes and workplace efficiency
Core Behaviours
- Professionalism and accountability
- Excellent organisation and attention to detail
- Effective teamwork and collaboration
- Positive communication and customer focus
- Adaptability and resilience
- A proactive approach to problem-solving
- Commitment to continuous learning and personal development
- Respect for equality, diversity and inclusion
- Business administration principles and organisational structures
- Professional communication with colleagues, customers and stakeholders
- Information management, record keeping and GDPR responsibilities
- Digital workplace systems, software and business technologies
- Customer service and stakeholder support
- Equality, diversity and inclusion within the workplace
- Health, safety, security and organisational policies
- Continuous improvement and business efficiency
- Provide professional administrative support across a range of business functions
- Organise and prioritise workloads effectively
- Use digital systems and office software confidently
- Produce accurate business documents and maintain records
- Communicate professionally through written, verbal and digital channels
- Support meetings, projects and day-to-day business activities
- Maintain confidentiality and handle information securely
- Identify opportunities to improve administrative processes and workplace efficiency
- Professionalism and accountability
- Excellent organisation and attention to detail
- Effective teamwork and collaboration
- Positive communication and customer focus
- Adaptability and resilience
- A proactive approach to problem-solving
- Commitment to continuous learning and personal development
- Respect for equality, diversity and inclusion
Benefits of this Course
Improve Business Efficiency
Develop organised administration professionals who help keep operations running smoothly and efficiently.
Build Digital Confidence
Equip learners with the workplace technology and digital skills needed in modern business environments.
Deliver Outstanding Business Support
Develop confident professionals who provide excellent support to colleagues, customers and stakeholders.
Create Future Career Opportunities
Build the knowledge, skills and behaviours that support long-term progression into administration, business support and supervisory roles.
Develop organised administration professionals who help keep operations running smoothly and efficiently.
Equip learners with the workplace technology and digital skills needed in modern business environments.
Develop confident professionals who provide excellent support to colleagues, customers and stakeholders.
Build the knowledge, skills and behaviours that support long-term progression into administration, business support and supervisory roles.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
- Trusted by employers nationwide
- Innovative digital tools and flexible delivery
- Real employer partnerships for real career outcomes
- Proven track record of success across sectors
Case Studies For individuals
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What you’ll get Level 2 Apprenticeship 
Duration
Delivery Method
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
- Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
- Online learning modules and group sessions
- Building an electronic portfolio of work-based evidence
- Maths and English Functional Skills (if necessary). Please click here to learn more.
- Around 6 hours per week dedicated to apprenticeship activities
- Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
Assessment
To achieve the qualification, which is graded as Pass, Distinction, or Fail, apprentices are assessed continuously throughout the programme and in the final stage through an assessment.
The Apprenticeship Assessment period begins only once the employer confirms that the apprentice is consistently working at or above the level outlined in the occupational standard.
The Apprenticeship Assessment, conducted by Highfield Qualifications and typically completed over three months, includes the following components:
- Knowledge Test
A multiple-choice exam designed to assess theoretical understanding of the role.
- Portfolio-Based Interview
A structured 30–45-minute interview based on the apprentice’s portfolio of evidence gathered throughout the programme.
- Project Presentation
A presentation on a completed project or process improvement, followed by a Q&A session to evaluate understanding and impact.
The combined results of these three components determine the final grade for the apprenticeship.
Enquire Now
How to Get Started
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
Enquire Now
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
- Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
- Online learning modules and group sessions
- Building an electronic portfolio of work-based evidence
- Maths and English Functional Skills (if necessary). Please click here to learn more.
- Around 6 hours per week dedicated to apprenticeship activities
- Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
To achieve the qualification, which is graded as Pass, Distinction, or Fail, apprentices are assessed continuously throughout the programme and in the final stage through an assessment.
The Apprenticeship Assessment period begins only once the employer confirms that the apprentice is consistently working at or above the level outlined in the occupational standard.
The Apprenticeship Assessment, conducted by Highfield Qualifications and typically completed over three months, includes the following components:
- Knowledge Test
A multiple-choice exam designed to assess theoretical understanding of the role.
- Portfolio-Based Interview
A structured 30–45-minute interview based on the apprentice’s portfolio of evidence gathered throughout the programme.
- Project Presentation
A presentation on a completed project or process improvement, followed by a Q&A session to evaluate understanding and impact.
The combined results of these three components determine the final grade for the apprenticeship.
Enquire Now
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
Enquire Now
For individuals
Get Started
This course is part of our Operations and Improvement pathway
complete this course as a standalone or include it within a progression pathway for yourself or your team
