Our Service Designer Programme is a Level 6 apprenticeship designed to develop forward-thinking professionals who can reimagine, improve, and lead service delivery across organisations.
Blending service design, systems thinking, and transformation leadership, this programme equips learners to deliver measurable improvements in performance, user experience, and operational efficiency.
Who’s it for?
- Senior managers, Heads of Department, or aspiring leaders
- Professionals responsible for improving or transforming services
- Organisations looking to redesign service delivery, improve performance, and embed innovation
All learners receive an additional professional qualification
- CMI Level 5 Diploma in Operational Management (all pathways)
- IWFM Level 6 Award in Facilities Management (additional £499+VAT)
We offer four specialist pathways, enabling organisations to tailor service design capability to their sector and operational context.
4 Course Pathway Routes
Choose a course specific pathway to suit you or your teams role.
Facilities Management
Designed for senior FM professionals responsible for shaping and transforming service delivery across estates and workplaces.
Construction and Trade
Designed for professionals working across construction, infrastructure, and project-based environments.
Operations and Improvement
Designed for leaders within logistics, warehousing, and operational environments.
Core Service Design
Designed for professionals working across sectors or within central functions looking to develop advanced service design capability.
Facilities Management Pathway
Focus areas:
- Designing integrated FM service models
- Improving performance and user experience across estates
- Embedding sustainability and efficiency into service delivery
- Aligning FM operations to organisational strategy
Construction and Trade Pathway
Focus areas:
- Designing efficient and user-focused project delivery models
- Improving collaboration across supply chains
- Embedding sustainability and innovation into delivery
- Optimising lifecycle performance of built assets
Operations and Improvement Pathway
Focus areas:
- Optimising service delivery across supply chains
- Improving operational efficiency and performance
- Designing user-centric logistics and distribution models
- Embedding continuous improvement and innovation
Core Service Design
- Organisation-wide service design and transformation
- User-centred design and systems thinking
- Stakeholder engagement and service optimisation
- Designing and delivering large-scale change initiatives
This course is suitable for current or aspiring individuals that want to undertake a Facilities Service Operative Apprenticeship. This course will provide you with the theoretical and practical knowledge to construct a well-managed project. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
- Be aged 16 or over
- Not be in full-time education
- Live in the UK or EEA, and have been continuously for the past 3 years
- Have the right to work in the UK
- Have a relevant job role where the learning can be applied
- Obtain a Level 1 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
- Final entry criteria may vary depending on the employer’s discretion
Knowledge Areas
- Design and transform services around user needs and organisational outcomes
- Apply systems thinking to complex operational challenges
- Lead cross-functional transformation initiatives
- Prototype, test, and implement service improvements
- Influence stakeholders and drive organisational change
Skills
Behaviours
- Role models ethical behaviour and practices.
- Considers the “big” picture and the detail together.
- Works flexibly and adapts to circumstances.
- Seeks learning opportunities and continuous professional development.
- Takes responsibility, shows initiative, and is organised.
- Championing the user and putting them at the centre of the design process
Transform Service Delivery
Equip teams to redesign services around efficiency, user needs, and commercial outcomes.
Drive Innovation & Change
Develop the skills to lead transformation programmes and embed continuous improvement.
Sector-Relevant Application
Pathways tailored to reflect real operational environments across FM, construction, and logistics.
Recognised Professional Qualifications
vEnhance credibility and leadership capability with CMI or IWFM qualifications.
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
- Trusted by employers nationwide
- Innovative digital tools and flexible delivery
- Real employer partnerships for real career outcomes
- Proven track record of success across sectors
A B-Corp Training Provider
As one of a small number of B Corp certified training providers, we meet the highest standards of social and environmental performance, accountability, and transparency.
We don’t just teach sustainability – we embed it into how we operate as an organisation, ensuring our programmes are grounded in real-world practice.
This means we:
- Actively support social mobility and inclusive career pathways
- Design programmes aligned to sustainability, net zero, and responsible business
- Work with employers to deliver both commercial and social value
- Prioritise long-term impact for learners, organisations, and communities
Delivery Method
Delivered through a blended, employer-focused approach:
- Expert-led workshops and facilitated sessions
- 1-to-1 coaching and support
- Applied workplace projects
- Collaborative learning and peer interaction
Learners apply learning directly within their role, delivering real organisational impact throughout the programme.
Assessment
The programme concludes with:
- A work-based service design project
- A presentation and Q&A
- Professional discussion
This ensures learners demonstrate real-world impact and capability, not just theoretical knowledge.
The results from both assessment methods are combined to determine the final grade for the apprenticeship.
How to Get Started
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.