Develop the leadership and strategic skills to drive operational success across diverse business environments.
Course Information
The Level 5 Operations Manager Apprenticeship equips aspiring managers with the practical tools and strategic insight needed to lead teams, manage resources, and deliver effective operational outcomes. Designed for professionals across the private, public, and third sectors, this programme supports roles such as Operations Manager, Department Manager, Regional Manager, or Divisional Manager.
Through a focus on project delivery, performance management, and business planning, apprentices will gain critical skills in leadership, financial oversight, and continuous improvement. They’ll also build capabilities in coaching, mentoring, and effective team management—preparing them to meet organisational objectives and support long-term growth.
This course is suitable for current or aspiring operations or departmental managers. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Obtain a Level 2 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Understand operational management approaches and models
Know how to set up and manage projects using relevant tools and techniques
Understand business finance, including budgeting and financial forecasting
Understand different leadership styles and how to lead multiple and remote teams
Understand approaches to managing partner, stakeholder, and supplier relationships
Skills Development
Self-awareness and effective self-management
Planning and prioritisation
Leading and managing multiple and remote teams
Building strong relationships
Problem-solving and decision-making
Managing change
Conflict resolution
Project management and business development tools
Delegating tasks and giving effective feedback
Finance management and data security
Core Behaviours
Drive to achieve results
Inclusive: open, approachable, authentic, and able to build trust
Agile: flexible to organisational needs; creative, innovative, and enterprising in solving business challenges
Professionalism and integrity
Benefits of this Course
Step into senior leadership
Build the strategic and operational skills needed to lead departments, manage resources, and drive business performance.
Strategic thinking and practical impact
Learn to align departmental goals with wider business strategy, manage change, and lead cross-functional projects.
Support strategic growth
Operations Managers are trained to align day-to-day work with long-term business goals and KPIs.
Maximise apprenticeship ROI
Benefit from government funding whilst developing senior staff who deliver measurable value to your business.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
Assessment
To achieve the qualification — graded as Pass, Distinction, or Fail — you will be assessed throughout your apprenticeship and during a final stage assessment.
The Apprenticeship Assessment period begins only when your employer confirms that you are consistently performing at or above the level required by the occupational standard. The assessment, typically lasting around three months and conducted by Highfield, consists of two key components:
Professional Discussion Underpinned by a Portfolio of Evidence: Throughout your apprenticeship, you will compile a portfolio that evidences your learning and achievements. This portfolio will form the basis for a structured professional discussion with an assessor, allowing you to demonstrate your knowledge, skills, and behaviours.
Project Proposal, Presentation, and Questioning: You will develop and present a project proposal that addresses a real business need and showcases your application of the knowledge, skills, and behaviours (KSBs) acquired during the programme. This is followed by a Q&A session to further assess your understanding and rationale.
Your final apprenticeship grade will be determined by the combined outcomes of these two assessment methods.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
The Level 5 Operations Manager Apprenticeship equips aspiring managers with the practical tools and strategic insight needed to lead teams, manage resources, and deliver effective operational outcomes. Designed for professionals across the private, public, and third sectors, this programme supports roles such as Operations Manager, Department Manager, Regional Manager, or Divisional Manager.
Through a focus on project delivery, performance management, and business planning, apprentices will gain critical skills in leadership, financial oversight, and continuous improvement. They’ll also build capabilities in coaching, mentoring, and effective team management—preparing them to meet organisational objectives and support long-term growth.
This course is suitable for current or aspiring operations or departmental managers. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Obtain a Level 2 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Understand operational management approaches and models
Know how to set up and manage projects using relevant tools and techniques
Understand business finance, including budgeting and financial forecasting
Understand different leadership styles and how to lead multiple and remote teams
Understand approaches to managing partner, stakeholder, and supplier relationships
Skills Development
Self-awareness and effective self-management
Planning and prioritisation
Leading and managing multiple and remote teams
Building strong relationships
Problem-solving and decision-making
Managing change
Conflict resolution
Project management and business development tools
Delegating tasks and giving effective feedback
Finance management and data security
Core Behaviours
Drive to achieve results
Inclusive: open, approachable, authentic, and able to build trust
Agile: flexible to organisational needs; creative, innovative, and enterprising in solving business challenges
Professionalism and integrity
Understand operational management approaches and models
Know how to set up and manage projects using relevant tools and techniques
Understand business finance, including budgeting and financial forecasting
Understand different leadership styles and how to lead multiple and remote teams
Understand approaches to managing partner, stakeholder, and supplier relationships
Self-awareness and effective self-management
Planning and prioritisation
Leading and managing multiple and remote teams
Building strong relationships
Problem-solving and decision-making
Managing change
Conflict resolution
Project management and business development tools
Delegating tasks and giving effective feedback
Finance management and data security
Drive to achieve results
Inclusive: open, approachable, authentic, and able to build trust
Agile: flexible to organisational needs; creative, innovative, and enterprising in solving business challenges
Professionalism and integrity
Benefits of this Course
Step into senior leadership
Build the strategic and operational skills needed to lead departments, manage resources, and drive business performance.
Strategic thinking and practical impact
Learn to align departmental goals with wider business strategy, manage change, and lead cross-functional projects.
Support strategic growth
Operations Managers are trained to align day-to-day work with long-term business goals and KPIs.
Maximise apprenticeship ROI
Benefit from government funding whilst developing senior staff who deliver measurable value to your business.
Build the strategic and operational skills needed to lead departments, manage resources, and drive business performance.
Learn to align departmental goals with wider business strategy, manage change, and lead cross-functional projects.
Operations Managers are trained to align day-to-day work with long-term business goals and KPIs.
Benefit from government funding whilst developing senior staff who deliver measurable value to your business.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
Assessment
To achieve the qualification — graded as Pass, Distinction, or Fail — you will be assessed throughout your apprenticeship and during a final stage assessment.
The Apprenticeship Assessment period begins only when your employer confirms that you are consistently performing at or above the level required by the occupational standard. The assessment, typically lasting around three months and conducted by Highfield, consists of two key components:
Professional Discussion Underpinned by a Portfolio of Evidence: Throughout your apprenticeship, you will compile a portfolio that evidences your learning and achievements. This portfolio will form the basis for a structured professional discussion with an assessor, allowing you to demonstrate your knowledge, skills, and behaviours.
Project Proposal, Presentation, and Questioning: You will develop and present a project proposal that addresses a real business need and showcases your application of the knowledge, skills, and behaviours (KSBs) acquired during the programme. This is followed by a Q&A session to further assess your understanding and rationale.
Your final apprenticeship grade will be determined by the combined outcomes of these two assessment methods.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
To achieve the qualification — graded as Pass, Distinction, or Fail — you will be assessed throughout your apprenticeship and during a final stage assessment.
The Apprenticeship Assessment period begins only when your employer confirms that you are consistently performing at or above the level required by the occupational standard. The assessment, typically lasting around three months and conducted by Highfield, consists of two key components:
Professional Discussion Underpinned by a Portfolio of Evidence: Throughout your apprenticeship, you will compile a portfolio that evidences your learning and achievements. This portfolio will form the basis for a structured professional discussion with an assessor, allowing you to demonstrate your knowledge, skills, and behaviours.
Project Proposal, Presentation, and Questioning: You will develop and present a project proposal that addresses a real business need and showcases your application of the knowledge, skills, and behaviours (KSBs) acquired during the programme. This is followed by a Q&A session to further assess your understanding and rationale.
Your final apprenticeship grade will be determined by the combined outcomes of these two assessment methods.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
