Facilities Specialist Operations or Departmental Manager
Advance your career with a bespoke Level 5 Facilities Management apprenticeship.
Course Information
GLP Training’s Level 5 Facilities Management bespoke apprenticeship is designed for aspiring departmental managers in the facilities management sector. This tailored programme combines the Level 5 Operational Management Apprenticeship with a choice of either the ILM Level 5 Certificate in Management or the IWFM Level 4 Award in Facilities Management, offering a personalised learning pathway to enhance leadership and management skills.
Apprentices will develop essential knowledge and skills to effectively manage teams, projects, and resources. Key areas covered include optimising workplace performance and sustainability, risk management, organisational culture, and health and safety compliance.
This comprehensive course prepares apprentices to excel in real-world FM environments, equipping them to lead operational success and contribute to strategic growth within their organisations.
This course is suitable for current or aspiring Facilities Specialist Operators or Departmental Managers. This course will provide you with the theoretical and practical knowledge to construct a well-managed project. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Obtain a Level 1 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Understand operational management approaches and models
Know how to set up and manage projects using relevant tools and techniques
Understand business finance, including budget management and financial forecasting
Understand different leadership styles and how to lead multiple and remote teams
Understand approaches to partner, stakeholder, and supplier relationship management
Skills Development
Self-awareness and effective self-management
Planning and prioritisation
Leading and managing multiple and remote teams
Building and maintaining strong relationships
Problem-solving and decision-making
Managing change effectively
Handling conflict constructively
Project management and business development tools
Delegating tasks and providing constructive feedback
Financial management and data security
Core Behaviours
Drive to achieve goals and deliver results
Inclusive: open, approachable, authentic, and able to build trust
Agile: flexible, creative, innovative, and enterprising in solving business challenges
Professionalism: consistently demonstrating integrity and accountability
The Scope of Facilities Management
Strategic and tactical roles within facilities management
Identification of service needs
Conducting Facilities Management SWOT analysis
Developing and implementing a Facilities Management Plan
Service delivery and operational management
Performance measurement in Facilities Management
Risk management within the organisation
Categories and types of risks
Legal aspects of risk management
Risk identification techniques
Risk assessment processes
Implementing risk controls
Monitoring and reviewing risks continuously
Importance of Health and Safety management
Primary Health and Safety legislation
Industry-specific Health and Safety legislation
Developing and maintaining Health and Safety statements and policies
Benefits of this Course
Lead complex facilities operations
Develop advanced skills to manage multi-site operations, service delivery, and strategic facilities planning.
Develop senior facilities leaders
Build a pipeline of highly skilled managers capable of overseeing complex facilities operations across multiple sites.
Support strategic business goals
Skilled managers align facilities operations with organisational objectives, improving cost control and service delivery.
Cost-effective talent investment
Government funding makes it affordable to develop internal leaders who understand your unique facilities challenges.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
Facilities Specialist Operations or Departmental Manager
Duration
15+ months
Delivery Method
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
Assessment
To achieve the qualification, you will undergo ongoing assessment throughout your apprenticeship, culminating in a final assessment. The Apprenticeship Assessment results in a final grade of Pass, Distinction, or Fail.
The Facilities Specialist Operative or Departmental Manager Apprenticeship Assessment is administered by Highfield Qualifications.
The assessment process begins once the employer confirms that the apprentice consistently meets or exceeds the occupational standard.
The employer must confirm that the apprentice:
Is consistently working at or above the required occupational standard
Has compiled a portfolio of evidence demonstrating their competence and effectiveness
The assessment typically takes around 5 months and requires apprentices to complete:
Professional Discussion Based on the portfolio of evidence
Presentation Including a Q&A session about the project
The combined results from these assessments determine the apprentice’s overall final grade for the apprenticeship.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
GLP Training’s Level 5 Facilities Management bespoke apprenticeship is designed for aspiring departmental managers in the facilities management sector. This tailored programme combines the Level 5 Operational Management Apprenticeship with a choice of either the ILM Level 5 Certificate in Management or the IWFM Level 4 Award in Facilities Management, offering a personalised learning pathway to enhance leadership and management skills.
Apprentices will develop essential knowledge and skills to effectively manage teams, projects, and resources. Key areas covered include optimising workplace performance and sustainability, risk management, organisational culture, and health and safety compliance.
This comprehensive course prepares apprentices to excel in real-world FM environments, equipping them to lead operational success and contribute to strategic growth within their organisations.
This course is suitable for current or aspiring Facilities Specialist Operators or Departmental Managers. This course will provide you with the theoretical and practical knowledge to construct a well-managed project. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Obtain a Level 1 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Understand operational management approaches and models
Know how to set up and manage projects using relevant tools and techniques
Understand business finance, including budget management and financial forecasting
Understand different leadership styles and how to lead multiple and remote teams
Understand approaches to partner, stakeholder, and supplier relationship management
Skills Development
Self-awareness and effective self-management
Planning and prioritisation
Leading and managing multiple and remote teams
Building and maintaining strong relationships
Problem-solving and decision-making
Managing change effectively
Handling conflict constructively
Project management and business development tools
Delegating tasks and providing constructive feedback
Financial management and data security
Core Behaviours
Drive to achieve goals and deliver results
Inclusive: open, approachable, authentic, and able to build trust
Agile: flexible, creative, innovative, and enterprising in solving business challenges
Professionalism: consistently demonstrating integrity and accountability
The Scope of Facilities Management
Strategic and tactical roles within facilities management
Identification of service needs
Conducting Facilities Management SWOT analysis
Developing and implementing a Facilities Management Plan
Service delivery and operational management
Performance measurement in Facilities Management
Risk management within the organisation
Categories and types of risks
Legal aspects of risk management
Risk identification techniques
Risk assessment processes
Implementing risk controls
Monitoring and reviewing risks continuously
Importance of Health and Safety management
Primary Health and Safety legislation
Industry-specific Health and Safety legislation
Developing and maintaining Health and Safety statements and policies
Understand operational management approaches and models
Know how to set up and manage projects using relevant tools and techniques
Understand business finance, including budget management and financial forecasting
Understand different leadership styles and how to lead multiple and remote teams
Understand approaches to partner, stakeholder, and supplier relationship management
Self-awareness and effective self-management
Planning and prioritisation
Leading and managing multiple and remote teams
Building and maintaining strong relationships
Problem-solving and decision-making
Managing change effectively
Handling conflict constructively
Project management and business development tools
Delegating tasks and providing constructive feedback
Financial management and data security
Drive to achieve goals and deliver results
Inclusive: open, approachable, authentic, and able to build trust
Agile: flexible, creative, innovative, and enterprising in solving business challenges
Professionalism: consistently demonstrating integrity and accountability
Strategic and tactical roles within facilities management
Identification of service needs
Conducting Facilities Management SWOT analysis
Developing and implementing a Facilities Management Plan
Service delivery and operational management
Performance measurement in Facilities Management
Risk management within the organisation
Categories and types of risks
Legal aspects of risk management
Risk identification techniques
Risk assessment processes
Implementing risk controls
Monitoring and reviewing risks continuously
Importance of Health and Safety management
Primary Health and Safety legislation
Industry-specific Health and Safety legislation
Developing and maintaining Health and Safety statements and policies
Benefits of this Course
Lead complex facilities operations
Develop advanced skills to manage multi-site operations, service delivery, and strategic facilities planning.
Develop senior facilities leaders
Build a pipeline of highly skilled managers capable of overseeing complex facilities operations across multiple sites.
Support strategic business goals
Skilled managers align facilities operations with organisational objectives, improving cost control and service delivery.
Cost-effective talent investment
Government funding makes it affordable to develop internal leaders who understand your unique facilities challenges.
Develop advanced skills to manage multi-site operations, service delivery, and strategic facilities planning.
Build a pipeline of highly skilled managers capable of overseeing complex facilities operations across multiple sites.
Skilled managers align facilities operations with organisational objectives, improving cost control and service delivery.
Government funding makes it affordable to develop internal leaders who understand your unique facilities challenges.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
What you’ll get Level 5 Apprenticeship + IWFM Level 4 Awards Duration
Delivery Method
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
Assessment
To achieve the qualification, you will undergo ongoing assessment throughout your apprenticeship, culminating in a final assessment. The Apprenticeship Assessment results in a final grade of Pass, Distinction, or Fail.
The Facilities Specialist Operative or Departmental Manager Apprenticeship Assessment is administered by Highfield Qualifications.
The assessment process begins once the employer confirms that the apprentice consistently meets or exceeds the occupational standard.
The employer must confirm that the apprentice:
Is consistently working at or above the required occupational standard
Has compiled a portfolio of evidence demonstrating their competence and effectiveness
The assessment typically takes around 5 months and requires apprentices to complete:
Professional Discussion Based on the portfolio of evidence
Presentation Including a Q&A session about the project
The combined results from these assessments determine the apprentice’s overall final grade for the apprenticeship.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
To achieve the qualification, you will undergo ongoing assessment throughout your apprenticeship, culminating in a final assessment. The Apprenticeship Assessment results in a final grade of Pass, Distinction, or Fail.
The Facilities Specialist Operative or Departmental Manager Apprenticeship Assessment is administered by Highfield Qualifications.
The assessment process begins once the employer confirms that the apprentice consistently meets or exceeds the occupational standard.
The employer must confirm that the apprentice:
Is consistently working at or above the required occupational standard
Has compiled a portfolio of evidence demonstrating their competence and effectiveness
The assessment typically takes around 5 months and requires apprentices to complete:
Professional Discussion Based on the portfolio of evidence
Presentation Including a Q&A session about the project
The combined results from these assessments determine the apprentice’s overall final grade for the apprenticeship.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
