Launch your facilities management career with hands-on, industry-relevant training.
Course Information
GLP Training’s Facilities Services Operative Apprenticeship is designed to provide a strong foundation for individuals looking to start a career in facilities management. Whether working for a service provider or within a client organisation, apprentices will gain essential knowledge and practical experience across multiple FM functions.
Throughout the programme, apprentices will develop the skills needed to operate effectively in a wide range of environments — including commercial, residential, healthcare, education, retail, and industrial settings. The course covers core competencies such as health and safety, risk assessments, equipment handling, sustainability, customer service, and cross-functional collaboration.
Apprentices will also learn to work confidently across departments, interacting with finance, procurement, and technical teams, as well as engaging with front-line FM personnel like cleaning, catering, and security staff. This hands-on training prepares them for real-world roles, whether working independently or as part of a larger team.
The apprenticeship emphasises professionalism, attention to detail, and a customer-focused mindset—ensuring graduates are well-equipped to support and enhance operational efficiency across various facilities.
Entry Requirements
This course is suitable for current or aspiring individuals that want to undertake a Facilities Services Operative Apprenticeship. This course will provide you with the theoretical and practical knowledge to construct a well-managed project. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Obtain a Level 2 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Key legislation relevant to facilities management, including COSHH and RIDDOR
Principles of hard and soft facilities management
Roles and responsibilities within the facilities management function
Risk assessment procedures and compliance
Effective customer service practices
Organisational policies on social responsibility, sustainability, and safeguarding
Skills Development
Applying facilities services knowledge and engaging in ongoing personal development
Collaborating effectively with customers and colleagues
Managing and supporting projects within a facilities environment
Implementing and maintaining health and safety protocols
Conducting and reviewing risk assessments
Operating equipment and managing stock levels efficiently
Understanding and adhering to standard operating procedures (SOPs) and service level agreements (SLAs)
Supporting sustainability initiatives and managing environmental impacts
Using feedback to drive continuous improvement
Core Behaviours
Demonstrates a strong customer focus
Works collaboratively as part of a team
Shows personal effectiveness and accountability
Maintains high attention to detail
Acts with honesty and integrity
Adapts positively to change and challenges
Benefits of this Course
Pathway to career growth
Build a foundation for roles in facilities management, supervision, or specialised services through our Facilities Management pathway.
Develop reliable, skilled operatives
Develop competent staff who maintain high standards in hygiene, safety, and customer satisfaction.
Cost-effective workforce development
Apprenticeship funding reduces training costs whilst providing motivated, loyal employees.
Consistency and compliance
Ensure operatives meet industry regulations and standards, helping to reduce risk and liability.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
To achieve the qualification, apprentices are assessed throughout their training, culminating in a final assessment, which results in a Pass, Distinction, or Fail.
Before entering the Apprenticeship Assessment, apprentices must meet gateway requirements, including completing Functional Skills qualifications (if applicable). The employer must confirm the apprentice is working at or above the occupational standard and has sufficient evidence to proceed.
The assessment, delivered by City & Guilds, typically takes around three months and includes three components:
Practical Assessment with Questions: An assessor observes the apprentice completing real-world tasks in a suitable environment.
Interview Underpinned by Portfolio: A structured interview supported by the apprentice’s portfolio of evidence.
Knowledge Assessment: A multiple-choice test in an invigilated setting.
The apprentice’s final grade is determined by their combined performance across all assessment elements.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
GLP Training’s Facilities Services Operative Apprenticeship is designed to provide a strong foundation for individuals looking to start a career in facilities management. Whether working for a service provider or within a client organisation, apprentices will gain essential knowledge and practical experience across multiple FM functions.
Throughout the programme, apprentices will develop the skills needed to operate effectively in a wide range of environments — including commercial, residential, healthcare, education, retail, and industrial settings. The course covers core competencies such as health and safety, risk assessments, equipment handling, sustainability, customer service, and cross-functional collaboration.
Apprentices will also learn to work confidently across departments, interacting with finance, procurement, and technical teams, as well as engaging with front-line FM personnel like cleaning, catering, and security staff. This hands-on training prepares them for real-world roles, whether working independently or as part of a larger team.
The apprenticeship emphasises professionalism, attention to detail, and a customer-focused mindset—ensuring graduates are well-equipped to support and enhance operational efficiency across various facilities.
This course is suitable for current or aspiring individuals that want to undertake a Facilities Services Operative Apprenticeship. This course will provide you with the theoretical and practical knowledge to construct a well-managed project. Before starting, you’ll complete a skill scan to assess your current knowledge and ensure this apprenticeship is the right fit for you. You must also:
Be aged 16 or over
Not be in full-time education
Live in the UK or EEA, and have been continuously for the past 3 years
Have the right to work in the UK
Have a relevant job role where the learning can be applied
Obtain a Level 2 in English and Maths (or equivalent) — this can be achieved during the apprenticeship
Final entry criteria may vary depending on the employer’s discretion
Course curriculum
Knowledge Areas
Key legislation relevant to facilities management, including COSHH and RIDDOR
Principles of hard and soft facilities management
Roles and responsibilities within the facilities management function
Risk assessment procedures and compliance
Effective customer service practices
Organisational policies on social responsibility, sustainability, and safeguarding
Skills Development
Applying facilities services knowledge and engaging in ongoing personal development
Collaborating effectively with customers and colleagues
Managing and supporting projects within a facilities environment
Implementing and maintaining health and safety protocols
Conducting and reviewing risk assessments
Operating equipment and managing stock levels efficiently
Understanding and adhering to standard operating procedures (SOPs) and service level agreements (SLAs)
Supporting sustainability initiatives and managing environmental impacts
Using feedback to drive continuous improvement
Core Behaviours
Demonstrates a strong customer focus
Works collaboratively as part of a team
Shows personal effectiveness and accountability
Maintains high attention to detail
Acts with honesty and integrity
Adapts positively to change and challenges
Key legislation relevant to facilities management, including COSHH and RIDDOR
Principles of hard and soft facilities management
Roles and responsibilities within the facilities management function
Risk assessment procedures and compliance
Effective customer service practices
Organisational policies on social responsibility, sustainability, and safeguarding
Applying facilities services knowledge and engaging in ongoing personal development
Collaborating effectively with customers and colleagues
Managing and supporting projects within a facilities environment
Implementing and maintaining health and safety protocols
Conducting and reviewing risk assessments
Operating equipment and managing stock levels efficiently
Understanding and adhering to standard operating procedures (SOPs) and service level agreements (SLAs)
Supporting sustainability initiatives and managing environmental impacts
Using feedback to drive continuous improvement
Demonstrates a strong customer focus
Works collaboratively as part of a team
Shows personal effectiveness and accountability
Maintains high attention to detail
Acts with honesty and integrity
Adapts positively to change and challenges
Benefits of this Course
Pathway to career growth
Build a foundation for roles in facilities management, supervision, or specialised services through our Facilities Management pathway.
Develop reliable, skilled operatives
Develop competent staff who maintain high standards in hygiene, safety, and customer satisfaction.
Cost-effective workforce development
Apprenticeship funding reduces training costs whilst providing motivated, loyal employees.
Consistency and compliance
Ensure operatives meet industry regulations and standards, helping to reduce risk and liability.
Build a foundation for roles in facilities management, supervision, or specialised services through our Facilities Management pathway.
Develop competent staff who maintain high standards in hygiene, safety, and customer satisfaction.
Apprenticeship funding reduces training costs whilst providing motivated, loyal employees.
Ensure operatives meet industry regulations and standards, helping to reduce risk and liability.
Why GLP Training
GLP Training empowers individuals and businesses to grow through tailored, industry-focused learning.
GLP Training supports employers in upskilling their workforce, closing skills gaps, and building future-ready teams through flexible, results-driven programmes. At the same time, GLP Training equips individuals with the skills, confidence, and credentials they need to launch or advance their careers through expert-led, hands-on training.
Trusted by employers nationwide
Innovative digital tools and flexible delivery
Real employer partnerships for real career outcomes
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
This includes
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
To achieve the qualification, apprentices are assessed throughout their training, culminating in a final assessment, which results in a Pass, Distinction, or Fail.
Before entering the Apprenticeship Assessment, apprentices must meet gateway requirements, including completing Functional Skills qualifications (if applicable). The employer must confirm the apprentice is working at or above the occupational standard and has sufficient evidence to proceed.
The assessment, delivered by City & Guilds, typically takes around three months and includes three components:
Practical Assessment with Questions: An assessor observes the apprentice completing real-world tasks in a suitable environment.
Interview Underpinned by Portfolio: A structured interview supported by the apprentice’s portfolio of evidence.
Knowledge Assessment: A multiple-choice test in an invigilated setting.
The apprentice’s final grade is determined by their combined performance across all assessment elements.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
To achieve the qualification, apprentices are assessed throughout their training, culminating in a final assessment, which results in a Pass, Distinction, or Fail.
Before entering the Apprenticeship Assessment, apprentices must meet gateway requirements, including completing Functional Skills qualifications (if applicable). The employer must confirm the apprentice is working at or above the occupational standard and has sufficient evidence to proceed.
The assessment, delivered by City & Guilds, typically takes around three months and includes three components:
Practical Assessment with Questions: An assessor observes the apprentice completing real-world tasks in a suitable environment.
Interview Underpinned by Portfolio: A structured interview supported by the apprentice’s portfolio of evidence.
Knowledge Assessment: A multiple-choice test in an invigilated setting.
The apprentice’s final grade is determined by their combined performance across all assessment elements.
Whether you’re an employer seeking to upskill your team or an individual candidate, simply click ‘Enquire Now’ and complete the short form. A member of the GLP Training team will be in touch shortly to provide you with more information and guide you through the next steps.
