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Pathways

Training pathways that empower individuals and workforces alike

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Student

Build your skills, advance your career, achieve your goals

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Employer

Develop your workforce, strengthen your business, drive growth

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Learn more about GLP Training’s partnerships, learning centres, and course funding

Build Stronger Teams with Professional Services Training

Practical, purpose-built courses to develop strong communication, problem solving, and administrative skills.

Recognised by Leading Organisations
Compass Group
Hilton
OCS
Mitie
B&Q
Sanctuary
David Lloyd Clubs
University of Oxford
Royal Mail
Nuffield Health logo
Bidvest Noonan logo
Primark logo
Butlins logo
Serco logo
Aldi logo
NHS logo

Skills That Drive Modern Workplaces Forward

Equip yourself or your workforce with the core capabilities that power every business. GLP Training’s Professional Services pathway includes admin apprenticeships, customer service training, and essential business skills that keep organisations running smoothly. Whether you’re starting out or supporting career progression, this pathway builds confident, capable professionals ready to thrive in any sector.

Download Prospectus

Explore GLP Training's Professional Services Courses

From business administration to customer service and data essentials, GLP Training offers a range of qualifications tailored to office-based and support roles. Each course is designed to build practical, in-demand skills through a blend of guided learning and workplace application.

Three workers collaborate round a laptop; two young men and a woman who points at the screen. Colour options are laid out on the desk in front of them.

Associate Project Manager

12+ months

Level 4

A birds eye view, close, of a laptop, smartphone, two pens and a pink post it note.

Business Administrator

12+ months

Level 3

Customer Service Practitioner Level 2

Customer Service Practitioner

10+ months

Level 2

Customer Service Specialist Level 3

Customer Service Specialist

15+ months

Level 3

A black, male in a blue jumper refers to a clipboard in his hands whilst talking to 4 other people in a circle. Behind him is a white board that indicates 'Irregular Verbs'

Diploma in Professional Coaching Practice

12 Months

Level 5

HR Support Level 3

HR Support

13+ months

Level 3

Example Progression Route within our Professional Services Training Pathway

Pick and choose with courses form the ideal progression pathway for yourself or your teams.

Step 1
Customer Service Practitioner Level 2

Customer Service Practitioner

10+ months

Level 2

Step 2
Customer Service Specialist Level 3

Customer Service Specialist

15+ months

Level 3

Step 3
A man stands on a blossom-tree lined street holding a brief case. He fiddles with the cuff on his navy suit.

Sales Executive

18+ months

Level 4

Why Invest in Professional Services Training?
Core Business Skills

Build capabilities in administration, customer service, and essential business operations.

Achieve nationally recognised certifications that boost employability and career progression.

Many programmes are fully or partially government-funded, reducing business or personal cost.

Start with entry-level apprenticeships and progress to advanced roles in business support.

Equip teams with tools to streamline workflows and deliver better outcomes.

Invest in staff development to improve retention, satisfaction, and performance.

Learners gain practical experience and transferable skills that they can apply immediately.

Designed to suit busy working professionals and organisational priorities.

Take the Next Step with GLP Training
01
Explore the Pathway

Browse facilities management training options — from entry-level to leadership.

02
Download the Prospectus

Get full details on course content, eligibility, funding, and outcomes.

Download
03
Speak to an Advisor

One-to-one guidance to match the right course with your goals or workforce needs.

Talk with us
04
Begin Your Training

Learn through a flexible mix of hands-on, online, and on-the-job training.

05
Access Ongoing Support

From dedicated tutors to employer progress reviews; support at GLP Training is built-in.

06
Progress with Confidence

Achieve a recognised qualification and unlock new career or business opportunities.

Funding & Eligibility
Government Funding

Many of GLP Training’s professional services courses are fully or partially funded through the Apprenticeship Levy or other government schemes. Whether you’re a Levy-paying employer or not, there’s support available to reduce costs.

Training is available to new hires and existing staff of all ages. Eligibility criteria vary depending on the course and level.
GLP Training helps both individuals and employers navigate funding options and complete any necessary paperwork — ensuring a smooth and stress-free start.
Trusted by Learners,
Valued by Employers
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Peter Hutchinson - a man with dark hair and facial hair - sits in maroon shirt under a GLP Training logo talking at a table.

Peter Hutchinson
Associate Project Manager
Three OCS employees smile directly at the camera in branded polo shirts

Our Partnership with OCS
Building Skills and Careers in the Facilities Industry
Charlotte Farmery - a white female with shoulder length blonde hair - sits in a white office chair talking against an orange background

Charlotte Farmery
Paving the Way for Women in Maintenance & Engineering
Peter Hutchinson - a man with dark hair and facial hair - sits in maroon shirt under a GLP Training logo talking at a table.

Peter Hutchinson
Associate Project Manager
Three OCS employees smile directly at the camera in branded polo shirts

Our Partnership with OCS
Building Skills and Careers in the Facilities Industry
Charlotte Farmery - a white female with shoulder length blonde hair - sits in a white office chair talking against an orange background

Charlotte Farmery
Paving the Way for Women in Maintenance & Engineering
Alyssa Howard - a white woman with long, dark blonde hair - poses with an award in formal wear in front of a display of industry logos

Alyssa Howard
Award-Winning Apprentice Leading the Way for Women in Construction
FAQs

GLP Training offers apprenticeships in areas like business administration, customer service, and team leading. These courses provide practical, in-role learning and nationally recognised qualifications.

Training is typically delivered through a blend of online learning, tutor support, and on-the-job experience — designed to fit around professional responsibilities.

Yes. Many courses are fully or partially funded through the Apprenticeship Levy or co-investment for non-levy employers.

Courses vary by level and type, typically lasting between 12 and 18 months, with regular reviews and support throughout.

Yes, apprentices spend a few hours per week on off-the-job training, which includes online learning, mentorship, or project work within their role.

Learners can move from foundational roles like Business Administrator (Level 3) to more senior positions such as Team Leader or Operations Manager.

Courses are open to new and existing staff. Entry requirements vary depending on the course.

To get started, explore GLP Training’s available courses by downloading a prospectus, and then choose the course that best aligns with your career goals or business needs. Then, contact GLP Training for more information on how to enroll or get your team signed up.