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A Comprehensive Guide to the Operations or Departmental Manager Apprenticeship

A gentleman presenting about management infront of a group of colleagues

Interested in an apprenticeship, but feeling uncertain about which training programme to choose?

This blog post provides comprehensive information about the Level 5 Operations or Departmental Manager apprenticeship offered by GLP Training.


What is an Operations or Departmental Manager Apprenticeship?

An operations or departmental manager is a role within an organisation that involves overseeing and coordinating the day-to-day activities of a specific department or functional area, as part of the delivery of an organisations strategy and goals.

The programme typically takes 15+ months to be completed. The Knowledge, Skills and Behaviours that will be learnt on this apprenticeship programme include:


  • Operational Management Approaches and Model

  • Set Up and Manage a Project

  • Understand Business Finance

  • Leadership Styles

  • Stakeholder Management




Who is it suitable for?

The Associate Project Manager apprenticeship is suitable for aspiring project managers. The typical candidates job role could be:

  • Operations Manager

  • Regional Manager

  • Divisional Manager

  • Department Manager

  • Specialist Manager


What could your day-to-day job look like?

Day-to-day activities are likely to include:

  • Creating and Delivering Operational Plans

  • Managing Projects

  • Leading and Managing Teams

  • Managing Change

  • Financial and Resource Management

  • Talent Management

  • Coaching and Mentoring



Cost to Individual:

There are no financial costs to the individual, as the expense is covered by the employer. The individual will have to be in full-time employment, or secure a job that is offering this programme prior to enrolling.

Cost to Employer:

The total cost of this programme is £7,000. Non-Levy paying employers will contribute only 5% of the total course cost, with the government covering the remaining 95%. For this specific programme, the maximum cost to the non-levy employer would be £350.

Levy paying organisations will fund the £7,000 from their levy pot. It's crucial to note that any unspent funds in the levy pot by the end of the year will be claimed by the government as a tax. Therefore, it is advisable for levy-paying employers to use these funds to up-skill their workforce.


Assessments Explained

The end point assessment for this apprenticeship standard consists of 2 assessments, that are graded a Distinction, Pass or Fail. In order to complete the apprenticeship, apprentices will need to achieve either a Pass or Distinction.

Assessment Method 1:

Project Proposal, Presentation and Questioning

  • The apprentice will create a project that has real business benefit for their company that is aligned with their role and covers the relevant KSBs. Their project will be presented and they will receive questions about the application of their project.

Assessment Method 2: 

Professional Discussion underpinned by a portfolio of evidence

  • Throughout your apprenticeship, you will gather evidence and information that forms your portfolio, and this will be used for your professional discussion. This discussion with your assessor allows you to showcase everything you have learned over the course of the programme.


Progression Opportunities after Completion

After completing this apprenticeship, the individual will have the qualifications to progress into more senior roles within a companies operations, allowing them to manage more complex jobs, or oversee a larger team.

If an individual is looking for further management qualifications, Cranfield University offer an array of Level 6 and Level 7 Management Apprenticeships, including a Chartered Manager or Senior Leader apprenticeship.

In addition to this, the individual may want to specialise in certain elements of operations, for example supply chain management, logistics or quality control.


Expected Salary after Completion

The average salary for an Operations or Departmental Manager in the UK is £48,000 as of January 2024.

Salary can range from £35,000 to £54,000 dependent on experience and location.


Are you interested?

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