Customer service

Customer Service is a vital skill and service in any organisation.

If you have just started a role in customer service or are more experienced in customer service, our courses will support you in enhancing your career and improving your

customer service skills.

Click on the links below to find out more about our courses.

Apprenticeship Standard

 

Apprenticeship Standard

 

Management

If you are working as a manager and wish to progress and excel in your career, we offer a wide range of courses below.

Click on the links below to find out more about our courses.

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

Image by Alesia Kazantceva

Business Administration

Administration is the basis and backbone of all businesses and a vital part of running a successful company.

Click on the links below to find out more about our courses.

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

  • Assessor/Coach Level 4 Course Guide

Apprenticeship Standard

  • Coaching Professional Level 5 Course Guide

Apprenticeship Standard

 

Property & Facilities Management

If you work in a maintenance role and are looking to gain qualifications to demonstrate your skills our courses will support you in achieving your goals. Facilities Management introduces multi-disciplinary activities in a fast-moving and highly skilled sector. Our courses support you in enhancing your skills as a manager as well as supporting you across subjects such as Health & Safety and Risk Assessments.

Click on the links below to find out more about our courses.

Apprenticeship Standard

  • Healthcare Cleaning Operative Level 2 Course Guide

Apprenticeship Standard

  • Safety, Health and Environmental Technician Level 3 Course Guide

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

  • Building Services Engineering Service & Maintenance Engineer Level 3 Course Guide

Apprenticeship Standard

 
 
Image by frank mckenna

Manufacturing and Logistics

If you work in manufacturing, warehousing or supply, you work the fastest and most dynamic industry in the world. Every day, producers, manufacturers, and retailers make and sell millions of innovative products to consumers in the UK and around the world.

Click on the links below to find out more about our courses.

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

Apprenticeship Standard

 

GLP HOUSE

01905 670884​

19 Britannia Road, Worcester, WR1 3DF

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