Operations/Departmental Manager

Course Level


Course length

30+ months

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Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Meet the trainer

Course Guide



What's included? / Modules


  • Strategic planning

  • Plan, organise and manage resources to deliver required outcomes

  • Able to communicate organisational vision and goals and how these to apply to teams

  • Be able to communicate effectively (verbal, non-verbal, written, digital)

  • Able to reflect on own performance, working style and its impact on others

  • Critical analysis and evaluation

  • Able to manage talent and performance


  • Understand operational management approaches and model

  • Know how to set up and manage a project using relevant tools and techniques

  • Understand business finance: how to manage budgets, and financial forecasting

  • Understand different leadership styles, how to lead multiple and remote teams

  • Understand approaches to partner, stakeholder and supplier relationship management


  • Drive to achieve

  • Inclusive - Open, approachable, authentic, and able to build trust with others

  • Agile - Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs

  • Professionalism

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Delivery and Assessment

The training is a blended learning delivery model, which takes place in the work place during working hours, wherever this may be, according to the apprentices role. 

This consists of: 

  • 1 to 1 monthly meetings of approx. two hours with a GLP trainer (face to face or telephone)

  • On-line learning courses and/or group sessions

  • Building an electronic portfolio of workrelated evidence

  • Maths and English at Level 2 (if not previously achieved)

  • 20% of time at work to be spent working towards apprenticeship

  • End Point Assessment (EPA) by an external examiner to complete qualification, consisting of: knowledge test, portfolio-based Interview & project presentation

Professional Qualifications, Career Progression, Links to professional Registrations


Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.