Facilities Services Operative

Course Level


Course length

12+ months

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Providing facilities services support to customers and facilities management departments.

Meet the trainer

Course Guide



What's included? / Modules


  • Carry out Health & Safety checks

  • Comply with other legislation & regulation

  • Comply with Standard operating procedures (SOPs) 

  • Identifying risks and hazards

  • Maintain soft FM services

  • Dealing with complaints

  • Sustainability

  • Stock management 

  • Cleanliness and presentation

  • Customer Service: Greet and meet visitors


  • Legislation including COSHH and RIDDOR

  • Hard & Soft facilities management

  • Roles and responsibilities in facilities management

  • Risk Assessments

  • Customer Service

  • Social responsibility and sustainability policies including safeguarding


  • Customer Focus

  • Team working

  • Personal effectiveness

  • Attention to detail

  • Honesty

  • Adaptability

Entry Requirements


Delivery and Assessment

The training is a blended learning delivery model, which takes place in the work place during working hours, wherever this may be, according to the apprentices role. 

This consists of: 

  • 1 to 1 monthly meetings of approx. two hours with a GLP trainer (face to face or telephone)

  • On-line learning courses and/or group sessions

  • Building an electronic portfolio of workrelated evidence

  • Maths and English at Level 2 (if not previously achieved)

  • 20% of time at work to be spent working towards apprenticeship

  • End Point Assessment (EPA) by an external examiner to complete qualification, consisting of: knowledge test, portfolio-based Interview & project presentation

Professional Qualifications, Career Progression, Links to professional Registrations

English and Maths qualifications

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.