Business Administrator

Course Level


Course length

12-18 months

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Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Meet the trainer

Course Guide



What's included? / Modules


  • Use various IT packages

  • Produce quality, accurate documents and records

  • Effective decision making

  • Interpersonal and communication skills

  • Good planning and organisation

  • Project management


  • The organisation and their role

  • Customers and stakeholders

  • Relevant industry laws and regulations

  • Business fundamentals

  • Organisation’s policies, processes and procedures

  • The impact of external environmental factors


  • Professionalism

  • Integrity, reliability, motivation

  • Manages own performance

  • Proactivity

  • Adaptability

  • Responsibility

Entry Requirements


Delivery and Assessment

The training is a blended learning delivery model, which takes place in the work place during working hours, wherever this may be, according to the apprentices role. 

This consists of: 

  • 1 to 1 monthly meetings of approx. two hours with a GLP trainer (face to face or telephone)

  • On-line learning courses and/or group sessions

  • Building an electronic portfolio of workrelated evidence

  • Maths and English at Level 2 (if not previously achieved)

  • 20% of time at work to be spent working towards apprenticeship

  • End Point Assessment (EPA) by an external examiner to complete qualification, consisting of: knowledge test, portfolio-based Interview & project presentation

Professional Qualifications, Career Progression, Links to professional Registrations

The administration role may be a gateway to further career opportunities, such as management or senior support roles.