What's included? / Modules
Skills
Analysis and decision making
Managing complex relationships
Teamwork
Communication and relationship building
Negotiation and decision making
Continuous improvement
Personal development
Knowledge
Credit management
Regulatory and compliance
Industry and organisation understanding
Products and services
Systems and processes
Behaviours
Inspire, motivate and raise learners’ aspirations
Operate at all times to ethical and legal standards
Model and encourage mutual respect
Be resilient and adaptable
Value the importance of maths, English and ICT skills
Entry Requirements
Individual employers will set the selection criteria for their apprenticeships. It is recommended that employers may want most candidates to have Level 2 maths and english. Other relevant or prior experience may also be considered as an alternative.
Delivery and Assessment
The training is a blended learning delivery model, which takes place in the work place during working hours, wherever this may be, according to the apprentices role.
This consists of:
1 to 1 monthly meetings of approx. two hours with a GLP trainer (face to face or telephone)
On-line learning courses and/or group sessions
Building an electronic portfolio of workrelated evidence
Maths and English at Level 2 (if not previously achieved)
20% of time at work to be spent working towards apprenticeship
End Point Assessment (EPA) by an external examiner to complete qualification, consisting of: knowledge test, portfolio-based Interview & project presentation
Professional Qualifications, Career Progression, Links to professional Registrations
London institute of banking and finance : Certificate in consumer debt collection
Chartered Institute of Credit Management:
As of 1 January 2021 all new apprentices:Diploma in Credit and Collections
orDiploma for the Debt Collection Industry
Existing apprentices, who are part way through CICM studies, can either continue on their qualification listed below:Diploma in Credit Management
orDiploma in Debt Collection
orDiploma for the Debt Collection Industry
or switch to the new CICM Diploma in Credit and Collections above if their choice of units allows. All apprentices who continue on the CICM Diploma in Credit Management or CICM Diploma in Debt Collection must pass this by 31 December 2022, after which point the qualification is to be withdrawn by CICM.
Professional recognition and progression
This standard allows the apprentice to apply for professional membership of the Chartered Institute of Credit Management or the London Institute of Banking & Finance, depending on which qualification is taken.
On completion the apprentice will be fully competent in the role and can continue to develop their career within the organisation through a range of possible pathways. This could include team leader, credit and collection manager or a more specialist role such as dealing with sensitive cases and senior credit risk analysts.