Advanced credit controller and debt collection specialist

Course Level


Course length

18+ months

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Managing credit and collecting debt for businesses and other organisation.

Meet the trainer

Course Guide



What's included? / Modules


  • Analysis and decision making

  • Managing complex relationships

  • Teamwork

  • Communication and relationship building

  • Negotiation and decision making

  • Continuous improvement

  • Personal development


  • Credit management

  • Regulatory and compliance

  • Industry and organisation understanding

  • Products and services

  • Systems and processes


  • Inspire, motivate and raise learners’ aspirations

  • Operate at all times to ethical and legal standards

  • Model and encourage mutual respect

  • Be resilient and adaptable

  • Value the importance of maths, English and ICT skills

Entry Requirements

Individual employers will set the selection criteria for their apprenticeships. It is recommended that employers may want most candidates to have Level 2 maths and english. Other relevant or prior experience may also be considered as an alternative.

Delivery and Assessment

The training is a blended learning delivery model, which takes place in the work place during working hours, wherever this may be, according to the apprentices role. 

This consists of: 

  • 1 to 1 monthly meetings of approx. two hours with a GLP trainer (face to face or telephone)

  • On-line learning courses and/or group sessions

  • Building an electronic portfolio of workrelated evidence

  • Maths and English at Level 2 (if not previously achieved)

  • 20% of time at work to be spent working towards apprenticeship

  • End Point Assessment (EPA) by an external examiner to complete qualification, consisting of: knowledge test, portfolio-based Interview & project presentation

Professional Qualifications, Career Progression, Links to professional Registrations

  • London institute of banking and finance : Certificate in consumer debt collection

  • Chartered Institute of Credit Management:
    As of 1 January 2021 all new apprentices:Diploma in Credit and Collections
    orDiploma for the Debt Collection Industry
    Existing apprentices, who are part way through CICM studies, can either continue on their qualification listed below:Diploma in Credit Management
    orDiploma in Debt Collection
    orDiploma for the Debt Collection Industry
    or switch to the new CICM Diploma in Credit and Collections above if their choice of units allows. All apprentices who continue on the CICM Diploma in Credit Management or CICM Diploma in Debt Collection must pass this by 31 December 2022, after which point the qualification is to be withdrawn by CICM.

Professional recognition and progression

This standard allows the apprentice to apply for professional membership of the Chartered Institute of Credit Management or the London Institute of Banking & Finance, depending on which qualification is taken.

On completion the apprentice will be fully competent in the role and can continue to develop their career within the organisation through a range of possible pathways. This could include team leader, credit  and collection manager or a more specialist role such as dealing with sensitive cases and senior credit risk analysts.